FAQ
Frequently Asked Questions
We’ve put together answers to the questions you ask us most often. If you don’t find yours here, feel free to contact us. ❤️
Order
How do I know that my order has been received?
After successfully placing your order, you will automatically receive an order confirmation by email. If you don’t see it, please check your Spam or Promotions folder and make sure the email address you entered is correct.
Can I change my order after placing it?
We try to prepare and pack orders as quickly as possible, so it may not always be possible to make changes after the order has been placed. If you need to change something, please contact us as soon as possible.
Can I add another item to an order I have already placed?
It is not possible to add additional items to an order once it has been placed. However, you can create a new order.
How can I check the status of my order?
We will keep you updated about your order by email. Once your order has been shipped, you will also receive tracking information.
Shipping and Delivery
What shipping options do you offer?
The available shipping options will be displayed directly in your shopping cart based on the delivery country.
When do I get free shipping?
You get free shipping on orders over €150.
Do you ship internationally?
Yes. MichaelaStore delivers not only within Slovakia but also to several other European countries. The available shipping options for your country will be displayed directly in your shopping cart.
How can I track my parcel?
Once your order has been shipped, you will receive an email from the carrier with tracking information.
Sizes and Products
How do I choose the right size?
You can find measurements and size information for each product on its product page. We recommend comparing them with a similar item of clothing you already own and that fits you well.
Are the product measurements accurate?
Our products are measured by hand, so a natural variation of approximately 1–2 cm may occur.
What does the information about fabric stretch mean?
If the material is stretchy, we also provide information about its approximate natural stretch. This can help you better estimate how the item will fit and adapt to your body.
Can the colour of the product look slightly different in person?
Yes. The shade may appear slightly different depending on the lighting used during photography or the display settings of your phone or computer.
Will a sold-out product be available again?
Some popular pieces are restocked, while others are available only in limited quantities. If we are planning to restock a product, it will be marked as “Coming Soon”. You can also use the availability notification option on the product page, which we recommend activating.
Returns and Complaints
Can I return an item if it doesn’t fit me?
Yes. You can return the item within 14 days of receiving your order, according to the conditions stated on our online store.
How do I return an item?
You can easily create a return through our online return form. There, you can also choose from the available return shipping options.
Do you offer exchanges for another size or product?
We do not offer direct exchanges. You can return the original item and place a new order for the correct size or a different product.
What should I do if I receive a damaged or incorrect product?
We’re sorry about that. In this case, please submit a complaint and describe the issue as clearly as possible. If necessary, please also attach photos. We will then help you resolve the issue.
When will I receive my refund for a returned item?
Once the returned item has been delivered to us and processed, we will issue your refund in accordance with our terms and conditions.
Payment
What payment methods do you accept?
The currently available payment methods will be displayed directly in your shopping cart based on your country and selected shipping method.
Is card payment secure?
Yes. Online payments are processed through a secure payment gateway.
Account and Loyalty Programme
Do I need to create an account to place an order?
No. You can shop without registering. However, creating an account makes future purchases easier and allows you to enjoy additional benefits.
What are Myšky?
Myšky are points in our loyalty programme. You can collect them through purchases and other activities and then use them for benefits and discounts.
How can I earn Myšky?
You can earn Myšky, for example, by making purchases or creating an account. Points are added according to the rules of our loyalty programme.
Where can I find my collected Myšky?
After logging in to your customer account, you will find your Myšky account and your current points balance.
Still need help?
Didn’t find the answer to your question?
Contact us and we’ll be happy to help. ❤️
